How a firm perceives their client experience is #1 indicator of firm growth.
Full article coming December 2023!
The 2023 Herbers & Company Service Market Growth Study revealed top organic-growing firms diverged from others in self-evaluating their client experience. Sixty-three percent described their client experience as below average, while only 36% of all other firms assessed their client experience as below average. Here’s why how you perceive your firm’s client experience matters to growth.
